Operations & Delivery
With the rise in popularity of social media and review websites, hospitality companies are faced with the daunting reality that failure to deliver a high standard of service can become well known, very quickly. For this reason every customer’s experience must match up to your brand communication in order to prevent disappointment and an effective publicity nightmare.
Triage Hospitality Ltd works with the idea that marketing begins internally and, particularly in Ireland, word of mouth and reputation count for everything. We can help your company fulfil each of your objectives through a managed training plan.
Using our extensive network of training professionals we can ensure that your staff are up to date with the necessary skills they need to deliver the standards you are promising to all of your customers. In addition we will also help to maximise Return on Investment (ROI) from training by working with clear objectives, measurable results and assessing improvements over time.
In a Two Hour Free Consultation we will be able to establish your basic requirements however it is advisable that you also consider our Strategy Creation audit beforehand to get a more in depth analysis of your less obvious areas of concern.
All of our training staff will be selected based on their relevance to your individual company and they will also be fully briefed beforehand to achieve the best results possible.
We offer training in the following areas:
- Strategy Training - These training sessions will demonstrate to your staff how your objectives affect their roles.
- Skills Training – We will train your staff in departmental skills to the appropriate level for your target market.
- Selling Training – This will be aimed at your internal staff to cover cross selling and up selling to maximise potential for sales.
- Sales Training – All external sales staff will be trained in the best approaches to exhibitions, establishing relationships in sales calls and familiarisation trips.